At ASL, our main priority is to provide
the best service and highest-quality
products on every order. As always, engraving dies, printing plates and your first proof
are FREE. Your 100% satisfaction is guaranteed!
Free Shipping Policy
Same Day Shipping & Next Day Delivery
Volume Pricing Discounts
Free Inventory Plans
Payment and Credit Terms
ASLF or CIS Software Return Policy
Custom Order Policies
Furniture Shipping and Setup Policy
If you choose to make changes to
your proof, a minimum $14.00 charge
will be incurred for each of the following functions: Text Changes, Repositioning,
Typestyle Changes, or Requesting Additional Proofs. Charges will vary depending on the
time and material required.
An order will be cancelled upon
your firm's request or by our proof department if no response is received within 60 days after the proof is sent,
provided no charges are incurred during the typesetting and proofing process. Cancellation
will result in a minimum $55.00 charge per item, plus any charges incurred during the proofing process.
ASL is pleased to pay shipping expenses on all orders shipped within the contiguous 48 states. Express delivery, orders shipped outside the contiguous U.S., special marketing products and furniture orders will be charged actual freight. For furniture orders, please see our shipping and set up policy below. All orders under $50.00 will incur a $9.95 handling charge.
Your in-stock and inventoried orders received by 4:00pm via online, phone or fax are shipped out the same day from one of our nationwide locations. Corporate Kit and Estate Planning Portfolio orders received by 3:00pm EST are shipped out the same day. Please call for production lead times. Guaranteed Priority Service is available to expedite production for customized items at an additional expense.
We have next day delivery to most major metropolitan areas throughout the United States. To guarantee next day delivery, we recommend overnight shipment.
Our money-saving volume pricing is designed to give you the most opportunities to save on hundreds of office essentials. Within selected product categories you can combine styles and sizes to achieve the best volume pricing. For example, if you purchase 3 dozen 8½" x 11¾" perforated white legal pads and 3 dozen 8½" x 11¾" perforated canary legal pads, you will receive the 6 dozen price rather than the 1 dozen price on each pad.
If your firm purchases a high volume in a product category, beyond our published volume discounts you may be eligible for additional discounts. Inquiries should be directed to Customer Care at 800.222.0510.
Registered users of www.aslegal.com are eligible for additional opportunities to save. Register now for your personal offers. Special offers on products or services cannot be combined and do not apply to special pricing agreements.
Our inventory plans are designed to save you money, time and valuable office space. These plans apply to both stock and custom items. For stock items for example, when you order a year's supply of blank paper you will enjoy the best volume discount and we will ship the paper to you, as you need it, throughout the year. You can even arrange standing deliveries to automate the dates and quantities for shipment. For custom orders for example, when you order a year’s supply of letterhead you will enjoy the best volume discount and eliminate any production lead times. Your letterhead will be available for immediate shipment throughout the year or you can arrange standing deliveries to automate the dates and quantities for shipment.
ASL will inventory stock or custom items up to one year from the date of purchase for a stock item or the date of warehousing for a custom item. Items requiring inventory beyond one year may incur a warehouse charge.
You can instantly and easily manage your inventory plans online at www.aslegal.com. You will have instant access to remaining balances and be able to make releases to any location you desire. Your firm will also be notified when it is time to reorder based on your usage.
Call your Customer Care Representative for details on how we can customize a purchase and inventory plan to help you and your firm optimize efficiency and save money and expensive office space. Minimums do apply.
For your convenience, ASL is pleased to extend purchasing on account pending approval by our Credit Department. Payment is due in full within 30 days from the date of invoice. A time price differential charge (TPC) equal to 1 ½% per month of all overdue balances will be added to your account. All orders are subject to acceptance by ALL-STATE LEGAL at our corporate office in Cranford, New Jersey.
ASL is also pleased to accept these major Credit Cards at the time of ordering.
We do not accept credit cards for payment of balances on account. Your acceptance of our shipment is considered to be acceptance of and agreement to the above terms and conditions.
If these terms are not acceptable, please contact ASL at the address or telephone number listed below within (10) days of the invoice date:
Attention: Credit Department
One Commerce Drive
Cranford, NJ 07016-3571
800.222.0510; 9:00am EST – 5:00pm EST, Monday - Friday
Payments are automatically applied to the oldest outstanding invoice unless you indicate that you are paying specific invoices by putting a (v) next to those on your monthly statement. Any Credit Memos are automatically applied to the original invoice. If the original invoice has already been paid, the credit memo will be applied to the oldest unpaid invoice(s).
We guarantee 100% satisfaction on every order. Each order you submit receives
individual attention, including ongoing inspections and quality checks. However,
if we have not met your requirements, please let us know immediately, and we
will replace your order or issue a credit or refund. Stock items may be returned
within 90 days in the original package in resalable condition with packing slip
or invoice. A restocking fee may apply. (This does not cover software products,
please see packaging for details.)
We take care in packing all orders to guarantee safe arrival. Please inspect
your packages upon receipt and immediately report any damage to our Customer
Care Department at 800.222.0510
between the hours of
8:00 am ET - 7:00 pm ET, Monday - Friday.
The back of your packing
slip will provide the following instructions regarding how to return stock items.
How to Return Stock Items:
(To return personalized items,
contact Customer Care Center)
1. Return the carton(s) via UPS or Parcel Post to:
Attn: Returns Department
One Commerce Drive
Cranford, New Jersey 07016
2. You will be asked to indicate your reason for return on the packaging slip as
| Incorrect Item Was Received|| Quality of Item Was Not What Expected|
| Incorrect Quantity Was Received|| Item Was Produced Incorrectly|
| Changed My Mind/Over Ordered|| Changed My Mind|
3. The packing slip will give you a choice to send a replacement item(s) in
its place, or you can call our Customer Care Center for a replacement.
4. Please include your packing slip or invoice with your return.
All inquiries relevant to returns or pick-ups should be directed to our Customer
Care Department at 800.222.0510, 8:00 am ET - 7:00 pm ET, Monday - Friday.
Software will be accepted for return if sent back to ALL-STATE LEGAL, One Commerce Drive, Cranford, New Jersey 07016 ATTN: Technical Support within thirty (30) days from date of purchase only if it is unopened and in resalable condition, as determined solely by ALL-STATE LEGAL. Restocking fees may apply.
As always, engraving dies, printing plates, typesetting up to 10 lines, your first proof and standard shipping are Free. For a few customized items, such as mugs or clothing, your firm will be charged actual freight charges.
All custom orders are subject to a 10% over/under variation in the quantity ordered and are billed accordingly. Over/under runs are necessary because of the nature of the manufacturing process.
An order will be cancelled upon your firm's request or by our Proof Department if no response is received (after three attempts) within 60 days after the last proof that was sent, provided no charges are incurred during the production process. Cancellation will result in a minimum $55.00 charge per custom ordered item, plus any charges incurred during the production process, including but not limited to ordering of special stock, restocking charges, typesetting time etc.
If you choose to make changes to your free first proof, a minimum $14.00 charge will be incurred for each of the following functions: Text Changes, Repositioning, Typestyle Changes, or Requesting Additional Proofs. Charges will vary depending on the time and material required.
All stock furniture, floor mats or other items unable to be shipped via UPS will
be delivered within 5 business days. Please contact us for a quote.